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About us

October 27, 2020 by cs

Chillspot is a platform created by Chillspot Enterprises seeking to promote Kenyan tourism by identifying beautiful ‘hidden’ places, establishments and activities and give extensive information on them to give you a range of options to choose from before you step out!
Looking for something new to do, somewhere new to eat or somewhere new to chill or have fun? Well Chillspot is the best place to begin your search.
Also, you can now book a vacation rental with us from the quality options we have!

Simple! Through our unique platform, you get to enjoy free tailored advertising benefits on social media platforms, something nobody else can offer you. Personalized sponsored adverts however may attract additional charges.

We are able to offer free advertising because we pride ourselves in making people aware of beautiful ‘hidden’ places in Kenya which they would otherwise not be able to find by themselves.

We also strive to have the best quality of vacation rentals on our platform to give you the best of the best options to choose from to have your perfect vacation. Also when you book with us, what you see is what you pay! There are no hidden/ service charges (except the obvious money transaction charges incurred by your preferred mode of payment).

Anybody can create an account and list their property or book a rental.

When signing up, you have 2 options; ‘I only want to book’ and ‘I want to list my property’. Both have different dashboards and one cannot change after signing up. You can however send us an email at bookings@chillspot.co.ke to change it.

We have 4 categories of listings you are allowed to choose from to have your listing under; Rentals (entire homes), Glamps (glamorous camping), Hotels and Eccentrics (unique stays).

Kindly note that we reserve the right of admission as stated in our T&Cs and are not obligated to accept listings that do not fit our criteria.

To search and book a vacation rental, click on the ‘Get started’ button on the home page of the website. On the page you’re directed to, fill in the specifications of what you require and you shall get your options. Scroll down on mobile to fill in the specifications.

While selecting the check-in and check-out date, do it at the same time (on the same pop up calendar) in one action.

If you select a listing which only shows ‘Book Now’, you shall have to wait for the host to accept your reservation for you to proceed and pay to book. On the other hand, listings with ‘Instant Booking’ do not require hosts confirmation meaning you can proceed to pay and book.

To list your property, click on the button on the homepage directing you to do so. You shall be redirected to the submission page. The process is fairly easy as it has instructions to guide you.

Note that if you do not select ‘Allow instant booking’ you shall have to be alert to our notification emails to accept a booking so that your guest can pay.

By default, the price you set is for the listing per night for the number of guests you put,  and not per guest. If you wish to have it per guest, fill in the charge in the field labelled ‘Extra Price per guest per night in $’ and tick the box below it labelled ‘Pay by number of guests’.

An option for taxes is also available. If you choose to include taxes, the taxes shall be included in your payout and you the host shall be responsible for paying those taxes.

If you have the same listings on other websites, copy the iCalendar feed link provided after finishing your setup, and import the same from those websites to ours to synchronize your bookings. If said websites do not support that feature or if the feature fails to work, you can manually select the booked dates on the calendar on your listing to make them unavailable.

You can edit, pause or delete your listings at any time.

To have your listing featured, email us at business@chillspot.co.ke to know the costs.

To have your listing verified, your listing must first have been booked by 5 different guests through our website. We conduct random surveys (and also upon request) on the guests to determine if the listing has earned the status.

To have a ‘verified’ badge beside your name, you need to submit a clear photo of your ID, have your information fields filled accurately and link at least 1 social media account. 

We take only 11.5% commission (service fee) which is automatically deducted from the host payout.

Host payouts are done within 48hrs after the client has checked in.

When you book via Chillspot, you pay for what you see. The normal transaction charges however differ based on the payment option you choose so you can find out which best suits you.

To book a rental, you are required to pay the full displayed amount. All cancellations, voluntary or non-voluntary result in a 6.5% processing fee deducted from the amount to be refunded.

Hosts (and guests) need to fill in accurate details for their payment information on ‘My Profile’ page for payouts and refunds; for example, your bank details/ phone number for MPESA/ email for PayPal.

We currently do not offer insurance for either client or host. Contact us directly for recommendation on appropriate insurers should you require one to cover your property or travel.

We have friendly staff who are more than willing to answer any other questions you may have. Also carefully read our Terms and Conditions for more clarity on some issues you may have.